Return & Refund Policy

Thank you for shopping with us. We want you and your pets to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You must provide proof of purchase (order number or receipt).

Certain items may not be eligible for return for hygiene or safety reasons.

Non-Returnable Items

The following items cannot be returned:

Used pet products
Opened grooming or hygiene items
Perishable products
Gift cards
Final sale or clearance items

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A photo of the item
A brief description of the issue

We will review the issue and may offer a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.